Troubleshooting SEPA Records

See below for frequently asked questions regarding SEPA records in SEEDS. 

Where do I find a student's SEPA record in SEEDS? 

• SEPA records can be found on the student's District tab. Click on SEPA Data. 

When I try to send a SEPA record, it says "Student doesn't have a SSA record in WISEdata."

• The student needs an enrollment record at WISE. This record is sent from the SIS, and must be present before a SEPA record can be sent from SEEDS. 
• The student needs a WISEid on their Student tab. 

Why does a student show the 6601 error at WISE? 

• The 6601 error indicates that the student is not listed on the Oct 1 Child Count in the SIS. SEEDS does not communicate directly with the SIS. Instead, SEEDS send SEPA records to WISE, and then the SIS pulls the data back from WISE. A 6601 error can indicate that the data is at WISE, but is not being pulled back to the SIS. It's important to confirm that all systems are communicating correctly. 
  • Ensure the student has an enrollment record at WISE. This record is sent from the SIS. 
  • Ensure the student has a SEPA record that covers October 1st. The SEPA record should show green checkmarks under each data point.
  • Locate the SEPA record at WISE. Confirm that the dates match SEEDS data, and that it covers the October 1st count. 
  • If the SEPA record doesn't cover October 1st, edit the record. 
  • If the SEPA record does cover October 1st, contact your SIS vendor for further assistance. 

Why is the WISEdata Comparison Report blank? 

• The district has not yet set up their WISEdata Initial Send for the school year, or the district has not yet created enrollments in their SIS and sent them to WISE. 

Why does the WISEdata Comparison Report display "No Match in WISE" for a student? 

• The student does not have a WISEid in SEEDS on their Student tab. Add the WISEid to the Student tab. 
• The student does not have an enrollment record at WISE. This record is sent from the SIS. 

Why is the number of SEPA records at WISE different from the number of SEPA records in SEEDS? 

• Click the student's name hyperlink on the report. Go to the District tab - SEPA data. Click "Send SEPA data to WISEdata." This will either send the records to WISE, or display an error that needs to be corrected in SEEDS in order to send the record. 

I have an error at WISE, but the student is no longer in our district, and I don't have access in SEEDS. How do I fix the error? 

• Send the student name, error number, and school year of the error to support.iep@4schools.net. 

I have an error at WISE for a previous school year. How do I correct the error? 

• Change the school year in SEEDS by clicking the school year in the top right corner of the screen. Correct the student's SEPA data, and then change the school year back to the current school year.

How do I locate WISEdata errors? 

• All errors in the WISEdata Portal are found under "Data Quality & Validation Results."
  • Scroll down to see error hot buttons under "Validation Message Summary"
  • Click on error count to view
  • Each error has a "Knowledge Based Article" that explains the error, the business rule, and how to fix logic rules.

There is more information in these WISEdata Help Articles.